Return

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Return

RETURNS POLICY

  • Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
  • If you have received an item in a ‘Damaged’ or ‘Defective’ condition as per our warranty policy, you may request a replacement at no extra cost within 7 days from the date of delivery.
  • If the replacement is not available due to out of stock, you will receive a promo code of the same amount for you to buy any other product from shopenrico.com.
  • You can conveniently return any item purchased at full price and avail a refund within 7 days from the date of delivery. This is subject of the fulfilment of all conditions listed below.
  • Items purchased at discounted prices cannot be returned.
  • The entire refund amount will be credited back into your account in the form of a customised promo code which can be used for future purchase.

RETURNS PROCESS

  • You can go to our ‘CONTACT US’ page and write to us to arrange a pick up for your parcel.
  • Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
  • Once your return is received by us, a quality check will be performed on the returned items by our quality team. This is subject to the product(s) being unused and returned within 7 days and not consisting of discounted items.
  • In the case of self-shipped returns, an amount of Rs. 100 will be reimbursed in your account towards shipping costs in the form of the promo code. This will be done post the quality check.
  • Any returned item received by us that do not meet the above-mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
  • A notification with the status of return will be sent you within 48-72 working hours from the date of receiving the item.

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